Effect of WeChat appointment of venous blood collection in outpatients
CHEN Jing1 MENG Yanming1 WU Yongkang2 CHEN Tao1
1.Department of Laboratory Medicine, People′s Hospital of Xindu District, Sichuan Province, Chengdu 610500, China;
2.Department of Laboratory Medicine, West China Hospital of Sichuan University, Sichuan Province, Chengdu 610041, China
Abstract：Objective To study the application of WeChat appointment venous blood collection service mode in department of laboratory medicine, and evaluate its value. Methods From August 2017 to July 2018, in People′s Hospital of Xindu District, 75 107 patients took venous blood collection were selected, 66 718 cases uesd the way of taking a queue number (950 cases were selected randomliy as control group), 8389 cases used the way of WeChat appointment (950 cases were selected randomliy as experiment group). The cases of venous blood collection and WeChat appointment in each month were counted, proportion of WeChat appointment in different age composition (18-30, >30-40, >40-50, and >50 years old) was analyzed. The blood collection waiting time and medical satisfaction of the two groups were compared. Results The proportion of WeChat appointment for venous blood collection ranged from 1.71% in August 2017 rose to 16.76% in July 2018, and proportion of WeChat appointment in >30-40 years old was yhe highest (25.49%), proportion in >50 years old was the lowest. The patients′ waiting time for blood collection [(4.9±1.8) min] in experiment group was significantly lower than control group [(33.7±17.3) min], the satisfaction rate in experiment group (99.58%) was significantly higher than control group (71.30%), the differences were statistically significant (P < 0.05). Conclusion WeChat appointment blood collection is simple and quick to operate, and it can significantly shorten the waiting time, improve the satisfaction of medical treatment, reduce the occurrence of medical disputes, and effectively save the labor of outpatient nursing staff, improve work efficiency, it is worthy of promotion and application.
2019, Vol. 16 
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