Emotional labor of standardized training of resident doctors and its influence on patient-physician relationship in 3-A-grade hospitals in Wuhan
XU Weiming1,2 LIANG Yun3 GUO Haiyan2
1.Institute of Basic Theory of Chinese Medicine, China Academy of Chinese Medical Sciences, Beijing 100700, China;
2.Graduate School, China Academy of Chinese Medical Sciences, Beijing 100700, China;
3.College for Criminal Law Science, Beijing Normal University, Beijing 100875, China
Abstract：Objective To investigate the emotional labor of standardization training of resident doctors and its influence on the patient-physician relationship in 3-A-grade hospitals in Wuhan. Methods Standardization training of resident doctors in three 3-A-grade hospitals in Wuhan who were willing to participate were investigated by Diefendorff (2005) emotional labor strategy scale and DDPRQ-10 scale by use of self-administered questionnaire survey platform from January to February in 2017. Results A total of 82 doctors participated in the survey. Compared with neutral attitude, natural acting and deep acting of these doctors were more high (P < 0.05). And emotional labor scores were not significantly differences among different sex, age and hospitals (P ＞ 0.05), except surface acting score was significant difference between different sex(P < 0.05). Patient-physician relationship of these doctors was more fragile compared with neutral attitude (P < 0.05). There was a significantly negative but weak correlation among deep acting of emotional labor with the subjective and objective view of patient-physician relationship and the total score of patient-physician relationship (P < 0.05, r < 0.5). Conclusion The most frequently adopted strategy by doctors in 3-A-grade hospital in Wuhan is deep acting and natural acting. Emotional labor may indirectly influence patient-physician relationship through other factors.
许伟明1，2 梁韵3 郭海燕2. 武汉地区三甲医院规培医师情绪劳动对医患关系的影响[J]. 中国医药导报, 2017, 14(27): 74-77.
XU Weiming1,2 LIANG Yun3 GUO Haiyan2. Emotional labor of standardized training of resident doctors and its influence on patient-physician relationship in 3-A-grade hospitals in Wuhan. 中国医药导报, 2017, 14(27): 74-77.
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2017, Vol. 14 
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