Abstract：With the new stage of medical reform, constructing a harmonious doctor-patient relationship has become the focus of the work of every hospital. Dongfang Hospital, Beijing University of Chinese Medicine, established a safety management committee system in 2014. As a result, patients′ problems are solved effectively, the complaint handled process standardized, the prevarication is reduced and the dispute resolution channels are unimpeded. What is more the amount of medical compensation has decreased by 89% and complaints have decreased by 11%. Meanwhile, the patients′ satisfaction is greatly improved. A harmonious doctor-patient relationship is constructed. This paper introduces the establishment, the organization structure and the management mode of safety management committee system in Dongfang Hospital, in order to share the practical experience with other hospitals for reference.
2018, Vol. 15 
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